Warranty Policy
Warranty Policy
PlungePro offers a limited manufacturer warranty on all dual-zone hot tub and cold plunge systems. This warranty is provided by our manufacturing partner and applies only to factory defects and product failures under normal use.
Warranty Coverage
During the warranty period:
• The manufacturer is responsible for factory defects and product failures
• Replacement parts will be provided when required
• Warranty applies only to original purchasers
This warranty is a parts-only warranty and does not include labor, installation, or service costs.
Warranty Period
The standard warranty period is provided by the manufacturer and begins on the date of delivery.
Warranty details and coverage duration are specified in your product documentation.
What Is Covered
• Factory defects
• Manufacturing-related failures
• Defective components under normal use
What Is Not Covered
This warranty does not cover:
• Damage caused by misuse, neglect, or improper maintenance
• Damage caused by improper installation or electrical connection
• Normal wear and tear
• Cosmetic damage after delivery
• Damage caused by unauthorized modifications or repairs
• Freezing damage due to improper winterization
Warranty Claims
If a warranty issue occurs during the warranty period:
• Contact PlungePro at support@plungepro.ca
• Provide your order number and description of the issue
• Provide photos or videos if requested
The manufacturer will review the claim and provide replacement parts when applicable.
After Warranty Period
After the warranty period expires:
• Free repairs or replacement parts are not provided
• Customers may purchase replacement parts directly
• Shipping costs for replacement parts are the responsibility of the customer
Limitation of Liability
PlungePro is not responsible for labor, service, installation, or removal costs related to warranty repairs.
Contact Information
For warranty questions or claims, please contact:
Email: info@plungepro.ca